Legal Information

Business Name

The Cacao Project G.K.
Representative: Naoko Blake

Business Address

154-7 Kabayama, Kutchan-cho,
Abuta-gun, Hokkaido 044-0078, Japan

Contact Information

Phone: +81-50-5475-1544
Email: hello@nicao.jp

Product Prices

All product prices are displayed inclusive of Japanese consumption tax. Additional shipping charges may apply. Please see the shipping information below for details.

Payment Methods and Timing

Payment methods: Bank transfer, credit card, and convenience store payment.

Payment is confirmed at the time of order.

Returns, Defective Products and Cancellations

We do not accept returns or refunds after products have been shipped, except in the case of defective products.

Defective products will be replaced.

Return Notification Period

Please contact us within 7 days of shipment.

We will cover the costs associated with defective products. Otherwise, any applicable return costs are the customer's responsibility.

Shipping and Delivery

Shipping is included in the price of all ice cream products.

For other products, shipping is free on orders of ¥8,000 or more (including tax). For orders under ¥8,000 (including tax), a flat shipping fee of ¥800 (including tax) applies nationwide within Japan.

Orders are generally dispatched within 7 days of order confirmation.